Privacy Policy

Fluent African is a family-focused language learning platform operated by Glenfield Analytics Pty Ltd ("Fluent African", "we", "our", "us"). This Privacy Policy explains what personal data we collect, how we use it, when we share it, and what choices you have.

1. Scope

This Policy applies to our website, parent portal, teacher experiences, administrative operations, and related services that link to or reference this Policy.

2. Data We Collect

We collect data in the following categories:

• Account and identity data: name, email address, role, profile metadata, and account verification status.
• Parent profile data: country, timezone, settings and communication preferences.
• Child profile data: child first name, date of birth, current or heritage language, booking participation, and progress-related records tied to learning activity.
• Session and learning data: teacher assignments, booking times, attendance, session status history, participant relationships, and credit usage.
• Billing and transaction data: bundle selections, checkout session identifiers, payment intent references, wallet credit ledger transactions, and purchase plan metadata. We do not store raw payment card details on our servers.
• Operational, diagnostic, and audit data: API and service logs, admin audit events, and live session telemetry such as SDK load events and connection quality samples.

3. How We Collect Data

• Directly from you when you create an account, complete onboarding, add children, and book sessions.
• From your authenticated use of the app, including account settings and support or feedback submissions.
• From payment and service providers involved in checkout, hosting, and live class delivery.
• Automatically through platform logs, service diagnostics, and security monitoring.

4. How We Use Data

• Provide account access, authentication, and role-based authorization.
• Deliver session booking, scheduling, attendance, and progress functionality.
• Operate prepaid lesson credit wallets and purchase reconciliation.
• Enable live-session experiences and session quality diagnostics.
• Send service communications, reminders, and support responses.
• Improve safety, fraud prevention, compliance, and platform reliability.
• Meet legal, accounting, tax, and dispute-resolution obligations.

5. Legal Bases

Depending on your location, we process personal data under one or more legal bases, including: performance of a contract, legitimate interests in running and securing the service, consent, and compliance with legal obligations.

6. When We Share Data

We share data only as needed to operate the platform and comply with law, including with:

• Infrastructure and data services: Google Cloud and Firebase/Firestore.
• Payment processing services: Stripe for checkout and payment event processing.
• Live session services: Agora for real-time classroom capabilities.
• Hosting and delivery services: providers used to host and deliver our web application.
• Professional advisors and authorities: where required for legal, security, or compliance reasons.

We do not sell personal information for monetary consideration.

7. Children and Family Data

Child profiles are created and managed by a parent or guardian account. Parents are responsible for the accuracy of child data submitted to the platform. We design parent, teacher, and admin access controls to limit access based on role and ownership.

If you believe child data was submitted without appropriate authorization, contact us immediately so we can review and take action.

8. Security Controls

We use technical and organizational controls appropriate to the nature of the data and service, including authenticated access controls, role-based permission checks, and sensitive-field redaction in administrative audit records where applicable.

No method of transmission or storage is perfectly secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Data Retention

We retain personal data for as long as needed to provide the service, maintain operational and financial records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary by data type, role, and jurisdiction.

10. Your Choices and Rights

You can manage some data directly in product, including certain communication and privacy settings.

Subject to applicable law, you may also request access, correction, deletion, or portability of personal data, or object to or restrict specific processing activities. We may need to verify identity and may retain certain information where legally required.

11. Cookies and Similar Technologies

We and our service providers use cookies, local storage, and similar technologies for authentication, session continuity, security, and performance. Some third-party services may also set their own cookies or identifiers when you use embedded or redirected functionality.

We use Google Analytics to understand how our website is used (for example, which pages are visited and whether sign-up and booking steps are completed). We do not send names, email addresses, children's details or other personal information to Google Analytics, and we do not use it for advertising. You can opt out with the Google Analytics Opt-out Browser Add-on or by blocking analytics cookies in your browser.

12. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use contractual, technical, and organizational safeguards designed to protect transferred data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above indicates the latest version. Material changes may also be communicated through the platform or other appropriate channels.

14. Contact Us

For privacy questions, rights requests, or data concerns, email privacy@fluentafrican.com.